At Arso Farms, we take pride in delivering fresh, healthy, and high-quality products straight to your doorstep. Please take a moment to read our shipping policy to understand how we process and deliver your orders.
1. Order Processing
All orders are processed within 24 to 48 hours after payment confirmation (excluding Sundays and public holidays). Orders placed after 3 PM may be processed the next business day. You’ll receive an email or SMS notification once your order has been shipped.
2. Delivery Timeline
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Lagos Deliveries: 1 – 2 business days
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Interstate Deliveries (within Nigeria): 2 – 5 business days
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Remote Areas: 5 – 7 business days depending on location and logistics availability
We work with trusted third-party logistics partners to ensure prompt and safe delivery of your farm-fresh and wellness products.
3. Same-Day Delivery (Lagos Only)
Same-day delivery is available for select areas within Lagos for orders placed before 11 AM. Kindly contact our customer support to confirm eligibility for same-day delivery.
4. Shipping Fees
Shipping fees vary based on your location, order weight, and delivery option. The exact amount will be calculated and displayed at checkout before payment confirmation.
5. Order Tracking
Once your order has been dispatched, a tracking number or link will be sent to you via email or WhatsApp so you can monitor your delivery in real time.
6. Failed Deliveries
If a delivery attempt fails due to incorrect address, unavailability, or missed calls, our delivery partner will attempt redelivery once. Additional delivery attempts may attract extra fees.
7. Interstate and Bulk Orders
We deliver nationwide within Nigeria. For bulk or wholesale orders, please contact us directly at arsofarms1@gmail.com for customized shipping arrangements and rates.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or in poor condition, please report the issue within 6 hours of delivery by sending clear photos or videos to our support team. We’ll promptly review and resolve your complaint in line with our Return & Refund Policy.
For any questions about your shipment or delivery status, reach out to us at arsofarms1@gmail.com or via WhatsApp on +2349063224819.
At Arso Farms, we’re committed to getting your fresh, healthy products to you quickly, safely, and in perfect condition.