Effective Date: 18th October, 2025
Introduction
At Arso Farms, we care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, shop with us, or interact with our services.
By using our website or providing your personal data, you consent to Arso Farms collecting and processing your information in accordance with this policy and applicable data protection laws in Nigeria. You may withdraw your consent at any time, subject to legal and contractual restrictions.
We encourage you to review this policy regularly, as it may be updated from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
1. What This Privacy Policy Covers
This policy outlines:
How we collect and use your personal data.
How we protect and store your information.
How you can access, update, or delete your information.
Your rights under applicable Nigerian Data Protection Laws.
It does not cover third-party websites or services not operated by Arso Farms.
2. Information We Collect
We may collect the following personal information from you:
Contact details such as your name, email address, and phone number.
Account and order details when you make a purchase or sign up on our website.
Payment information (processed securely by trusted third-party payment gateways).
Device and usage information, such as IP address, browser type, and browsing behavior.
Customer support interactions when you contact us by email, phone, or chat.
Optional data from surveys, reviews, or promotional sign-ups.
We may also receive limited information from third-party platforms such as Facebook, Instagram, or Google when you interact with our social pages or advertisements.
3. How We Use Your Information
We use your personal data to:
Process and fulfill your orders.
Communicate with you about your purchases, promotions, and updates.
Improve our website, services, and customer experience.
Personalize product recommendations and offers.
Detect and prevent fraudulent or unauthorized activities.
Comply with legal and regulatory obligations.
We will only use your information for the purpose for which it was collected, or as otherwise permitted by law.
4. Cookies
Our website uses cookies to improve user experience, track performance, and personalize content. Cookies do not store personally identifiable information. You can disable cookies in your browser settings, but some features may not function properly as a result.
5. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting, or reporting requirements. Once data is no longer needed, it is securely deleted or anonymized.
6. Data Storage and Security
Your data is stored securely using industry-standard encryption and security practices. We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
If your data is transferred outside Nigeria, we ensure that adequate data protection measures are in place in line with the Nigeria Data Protection Act (NDPA) and NDPR.
7. Your Rights
Under Nigerian Data Protection Laws, you have the right to:
Access the personal data we hold about you.
Request correction or updates to inaccurate data.
Request deletion (“right to be forgotten”) where applicable.
Restrict or object to processing in certain circumstances.
Withdraw consent at any time.
To exercise these rights, contact us at privacy@arsofarms.com.
You may also file a complaint with the Nigeria Data Protection Bureau (NDPB) at info@ndpb.gov.ng if you believe your data rights have been violated.
8. Sharing of Information
We do not sell or rent your personal data. We may share your information only with:
Trusted partners who assist in fulfilling orders and deliveries.
Payment processors and logistics providers under strict confidentiality.
Law enforcement or government authorities where legally required.
In case of business mergers or acquisitions, with adequate data protection commitments in place.
All third parties are required to maintain the confidentiality and security of your data.
9. Links to Other Sites
Our website may contain links to third-party websites. Arso Farms is not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before sharing your information.
10. Data Breach Notification
In the event of a data breach, Arso Farms will notify the relevant authorities and affected individuals within 72 hours of becoming aware of the incident, as required by law. We will also take immediate steps to mitigate any potential harm.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
arsofarms1@gmail.com
+234 906 322 4819
Arso Farms, Nigeria
Arso Farms is committed to transparency, security, and respect for your privacy — ensuring your personal data is handled with care, just like the fresh produce we deliver