At Arso Farms, your satisfaction means everything to us. We take great care in delivering fresh, natural, and high-quality products right to your doorstep. However, if something isn’t right with your order, we’ll do our best to make it right quickly and fairly.
Missing or Incomplete Orders
If an item you ordered is unavailable or your order arrives incomplete:
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For orders below ₦5,000, we’ll issue a refund to your Arso Wallet.
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For orders above ₦5,000, you may choose to receive your refund either to your Arso Wallet or directly to your bank account.
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Bank refunds are typically processed within 48 hours once your account details are confirmed.
Quality Issues
We take pride in providing only the freshest, naturally sourced items. If you’re not satisfied with a product, please report it within the time frames below and include clear photos or videos showing the issue.
Perishable items (e.g. vegetables, fruits, herbs, smoothies, juices):
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Must be reported within 5 hours of delivery to qualify for a refund or replacement.
Non-perishable items (e.g. seeds, powders, dried herbs, packaged goods):
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Issues must be reported within 5 hours of delivery and can be returned or refunded within 72 hours.
We’ll review your claim promptly and provide a refund, replacement, or wallet credit as appropriate.
Exemptions
Refunds or returns are only valid if a complaint is made within 5 hours of delivery and verified by our team.
Products that have been tampered with, used, or stored improperly after delivery are not eligible for refund or replacement.
How to Follow Up
If your refund has been approved but you haven’t received it yet:
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Check your Arso Wallet or bank account for updates.
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If there’s a delay, please contact us via:
arsofarms1@gmail.com
+234 906 322 4819
WhatsApp: +234 906 322 4819
Our support team will be happy to assist you.
Return Transport Costs
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If there’s a verified issue with your order (missing or defective product), Arso Farms will cover the return transport cost.
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If you cancel or change your mind after placing an order, you’ll be responsible for the return or transport cost.
Our Promise
Every Arso Farms product is handled with care — from farm to your doorstep. We’re committed to ensuring your experience is fresh, fair, and fulfilling every time you shop with us.
Need help?
Contact us at {email} for questions related to refunds and returns.